Rebooting online education

The disappointing results from San Jose State's experiment with online courses shouldn't be interpreted to mean that such courses can't help students. But the classes the university offered in collaboration with online provider Udacity were practically a model of how to do online education badly: rushed into existence and sloppily overseen. No one was even aware that some students who had signed up for the classes lacked reliable access to computers. The one thing the college did well was monitor the results of the three pilot courses and call a timeout when failure rates proved unacceptably high.